Shipping Policy

We deliver to all major cities and towns across South Africa, including: • Gauteng: Johannesburg, Pretoria, Sandton, Midrand, Centurion • Western Cape: Cape Town, Stellenbosch, Paarl • KwaZulu-Natal: Durban, Pietermaritzburg • Eastern Cape: Port Elizabeth, East London • Free State: Bloemfontein • Mpumalanga: Nelspruit • Limpopo: Polokwane • North West: Rustenburg • Northern Cape: Kimberley Remote or rural areas may incur additional delivery fees. Contact us for a quote if your location is not listed above.

Delivery times vary based on product availability and your location: In-Stock Items (Major Cities): • Johannesburg/Pretoria: 2-3 business days • Cape Town: 3-5 business days • Durban: 3-5 business days • Other major cities: 5-7 business days In-Stock Items (Regional Areas): • Regional towns: 7-10 business days • Remote areas: 10-14 business days Special Order Items: • Items not in stock may take 2-4 weeks for delivery • You will be notified of the expected delivery timeframe when placing your order Business days are Monday to Friday, excluding public holidays.

Our shipping rates are calculated based on order value, weight, and delivery location: Free Delivery: • All orders over R5,000 qualify for FREE standard delivery • Applies to delivery addresses within major metropolitan areas Standard Delivery Rates: • Orders under R5,000: R350 - R1,500 depending on location and item size • Large or heavy equipment may incur additional freight charges • Remote area surcharge: Additional R200 - R500 Installation Services: • Professional installation is available in Johannesburg, Pretoria, and Cape Town metro areas • Installation fees are quoted separately based on equipment type • Contact us for a detailed installation quote All shipping costs will be displayed at checkout before payment.

Order processing timeline: • Orders placed before 12:00 PM (SAST) on business days are processed same day • Orders placed after 12:00 PM or on weekends/public holidays are processed next business day • You will receive an order confirmation email within 1 hour of placing your order • A shipping confirmation with tracking information is sent once your order is dispatched For large equipment orders, our team may contact you to confirm delivery arrangements.

We use professional freight carriers experienced in handling commercial equipment: Standard Delivery: • Door-to-door delivery to your specified business address • Driver will offload items at ground level • Customer must be available to receive and sign for delivery Large Equipment Delivery: • Two-person delivery team for items over 100kg • Delivery includes placement in designated ground-floor room • Stairs, lifts, or special access requirements must be communicated in advance Installation Delivery: • Includes delivery, positioning, and professional installation • Our technicians will test equipment and provide basic training • Available by appointment in select areas

Once your order is dispatched, you will receive: • A shipping confirmation email with tracking number • Link to track your delivery online • SMS updates on delivery day (if mobile number provided) • Contact from the delivery team to confirm delivery window You can also contact our support team at info@aluscatering.co.za for delivery status updates.

Upon delivery, please: • Inspect all items for visible damage before signing • Note any damage on the delivery receipt • Count all packages and verify against the packing slip • Test electrical items within 48 hours of delivery If you notice damage after the driver has left: • Photograph the damage immediately • Contact us within 48 hours at info@aluscatering.co.za • Keep all original packaging materials Failure to report damage within 48 hours may affect your ability to claim for damages.

If delivery cannot be completed due to: • No one available to receive: A redelivery fee of R250 will apply • Incorrect address provided: Additional delivery charges will apply • Access issues (stairs, narrow doors, etc.): Additional fees may apply if not disclosed at order • Refusal of delivery without valid reason: Return shipping costs will be deducted from refund We will attempt delivery twice before returning the order to our warehouse.

Currently, we only ship within South Africa. We do not offer international shipping. For customers in neighboring countries (Namibia, Botswana, Zimbabwe, Mozambique), please contact us to discuss special arrangements.

For shipping inquiries, please contact: ALUS CATERING Email: info@aluscatering.co.za Phone: +27 83 6688 092 Business Hours: Monday - Friday, 8:00 AM - 5:00 PM