Return Policy

Return Eligibility

• Items must be returned within 14 days of delivery date
• Products must be unused, undamaged, and in original packaging
• Proof of purchase (invoice or order confirmation) is required
• Custom or special-order items cannot be returned unless defective

How to Return

1. Contact our support team at info@aluscatering.co.za or +27 83 6688 092 to initiate a return
2. Provide your order number and reason for return
3. Our team will provide a Return Authorization Number (RAN) and return instructions
4. Package the item securely in original packaging with all accessories and manuals
5. Include the RAN clearly on the outside of the package
6. Arrange collection (for large items) or drop off at our Johannesburg warehouse
7. Once received and inspected, your refund will be processed within 7 business days

Non-Returnable Items

• Items that have been used, installed, or show signs of wear
• Custom-made or special-order equipment
• Consumables such as filters, lubricants, and cleaning supplies
• Items returned after 14 days from delivery (unless under warranty)

Refund Process

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed to your original payment method within 7 business days. Please note that depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.

Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product). Return shipping costs are the responsibility of the customer unless otherwise arranged.