Frequently Asked Questions
Find answers to the most common questions about our products and services
Ordering & Payment
How do I place an order?
You can place an order directly through our website by adding items to your cart and proceeding to checkout. Alternatively, you can call or WhatsApp us at +27 83 6688 092 or email info@aluscatering.co.za for assistance with large orders.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), EFT/bank transfer, and instant EFT via PayFast. For large commercial orders, we also offer payment terms subject to credit approval.
Can I get a quote before ordering?
Absolutely! Contact our sales team via phone/WhatsApp at +27 83 6688 092 for a detailed quote. We provide free quotations for all equipment purchases, including bulk orders and full kitchen setups.
Is my payment information secure?
Yes, all transactions are processed through SSL-encrypted secure payment gateways. We are PCI DSS compliant and never store your full card details on our servers.
Delivery & Shipping
Do you deliver nationwide?
Yes, we deliver to all major cities and towns across South Africa including Durban, Johannesburg, Pretoria, Cape Town, Port Elizabeth, Bloemfontein, and more.
How much does delivery cost?
Delivery is FREE for all orders over R5,000. For orders under R5,000, delivery is calculated based on your location and the size/weight of the items.
How long does delivery take?
In-stock items are typically delivered within 3-7 business days for major cities. Remote areas may take 7-14 business days. Special order items may take 2-4 weeks.
Do you offer installation services?
Yes, we offer professional installation services for large equipment in Johannesburg, Pretoria, and Cape Town metro areas. Installation fees vary by equipment type.
Warranty & Returns
What warranty do your products come with?
All our products come with manufacturer warranties ranging from 1 to 3 years depending on the product. Warranty details are listed on each product page.
What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Please see our Return Policy page for full details.
What if my equipment arrives damaged?
If your equipment arrives damaged, please notify us within 48 hours with photos. We will arrange a replacement or refund at no additional cost to you.
Do you offer extended warranties?
Yes, extended warranty options are available for select products. Contact our support team for details and pricing.
Products & Specifications
Are your products SABS approved?
Yes, all electrical equipment we sell meets SABS standards and carries the necessary certifications for use in South Africa.
Can I see the equipment before buying?
Yes, you are welcome to visit our showroom in Johannesburg by appointment. Contact us to schedule a viewing.
Do you sell spare parts?
Yes, we stock a wide range of spare parts for the equipment we sell. Contact our parts department for availability and pricing.
Can you help design a commercial kitchen?
Yes, our team includes experienced kitchen design consultants who can help plan your layout and select the right equipment for your needs and budget.